Frequently Asked Questions (About our store)
Q. Is this new item?
A. Yes, we do not offer any used item.
Q. Is this authentic?
A. We guaranteed all our products are authentic and fresh, if you are not satisfied in any way, you may return for full refund within 30 days.
Q. Why the package I received is different from official site?
A. Due to manufacturer packaging change, item received may vary from product image.
Q. What is the expiration date / best use date?
A. We cannot determine the expiration date and/or best by date before the item is delivered. Our warehouse does routinely rotate inventory to ensure products are shipped at peak freshness. In the chance you are not 100% satisfied with your products expiration and/or best by date, you can always return within 30 days for a complete refund as long as your order is being shipped within the US.
Q. What is “Staff Package”
A. Reps from various beauty brands regularly visit stores to educate employees about their new products and how to use them. In these trainings, which typically occur a few times a week, store workers may receive free products (in full, half, or sample sizes) to try.
Q. International shipping rate?
A. We do not ship international directly, if the offer you saw available which is offered through eBay global shipping program, we do not have control over how it will be shipped nor setting shipping rate. Please contact eBay global shipping program support for rate information.
Q. What if my order is damaged or I do not want it any more?
A. We are only satisfied when you are. Skin care product is uniquely personal, and varies widely among individuals, but the product we ship all exceed our high quality, value, variety, and interest criteria. We guarantee not just our product, but your satisfaction. Our policy is simple. If, for any reason, you don't enjoy any product you receive from us, your purchase is eligible for a refund up to 30 days from the date your order is delivered.